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Checkout Details

Curbside Shipping 

Our standard shipping method is with the purchase of your furniture.  We will package your item and have it shipped to the curbside of your home.  The process is as follows:

  1. The delivery company will let you know the day it will be delivered and give you a 4 hour delivery window.   
  2. You will be responsible for removing and disposing of packaging and crating, and bringing the furniture into your home.  

White Glove Shipping 

If selected, the shipping company will move the furniture into the desired room in your home, unpack and set it up for you.  The process is as follows:

  1. Open Door Furniture will reach out to our shipping provider, obtain a quote for the service and send it to you.  
  2. The delivery company will let you know the day it will be delivered and give you a 4 hour delivery window. 
  3. They will bring the piece of furniture into your home to your desired location and remove all packaging items. 

Lead Times

We build to order and our policy is to have furniture shipped to its destination within 6-8 weeks.  We will always let you know up front if our lead times are longer than normal.  If we finish before we will of course send it earlier.

Returns

Because all of our pieces are made to order, we can not accept returns unless there is damage or a malfunction with the furniture.  

If the product was damaged in transit, please let us know within 14 days.  Send pictures to info@opendoorfurniture.com and we will work with the shipping company to resolve the claim and send you a replacement.